Terms and Conditions

Last updated: 14 July 2026

These Terms and Conditions govern access to and use of Vavada Official online. Please read them carefully before creating an Account, depositing funds, placing a bet or using any other part of the Website.

Information about the operator and its regulatory status is available on the About us and Licence Information pages. Additional rules may apply to particular games, promotions and bonuses, including the Bonus Terms. Those documents form part of these Terms where applicable.

Glossary

1. Acceptance and Scope

1.1. By visiting or using the Website, or by creating an Account, you agree to these Terms, the Responsible Gaming Policy, applicable game rules, advertising terms, promotion rules and bonus conditions available on the Website.

1.2. If you do not accept these Terms, or if you are currently self-excluded, you must not create an Account or use the Website. If you have already started using the Website, you must stop immediately.

1.3. The Website and its services are provided by Vavada B.V., Hanchi Snoa 19, Trias Building, Curaçao. In these Terms, “Company”, “we”, “us” and “our” refer to Vavada B.V.

1.4. The Website is available only to natural persons. Companies, their representatives and other non-individual entities may not create or use an Account.

2. Changes to These Terms

2.1. The Company may amend these Terms for legal, regulatory, commercial, operational, security or customer-service reasons. It may also update the Website, its software, access requirements or the way in which services are provided.

2.2. Updated Terms will be published on the Website. Where required, Clients will be informed of material changes in a clear and timely manner and given an opportunity to review them before continuing to use the services.

2.3. If you do not agree to an amendment, you must stop using the Website and may request Termination of your Account. Continued use after the effective date of an amendment constitutes acceptance of the updated Terms, subject to applicable law.

3. Eligibility, Local Laws and Taxes

3.1. You may use the Website only if you have reached the Eligible Age. The Company may request proof of age at any time and may suspend or close an Account, or refuse services, if satisfactory proof is not provided or if underage use is suspected.

3.2. Online gambling may be restricted or prohibited in some jurisdictions. The Company does not provide legal advice and does not represent that use of the Website is lawful in every location.

3.3. You are responsible for determining whether registering, depositing, betting, withdrawing and otherwise using the Website is lawful in your jurisdiction. If you are unsure, obtain independent legal advice before using the Website.

3.4. By accepting these Terms, you confirm that your use of the Website is lawful and accept responsibility for consequences arising from a breach of local law. The Company is not responsible for illegal or unauthorised use of its services.

3.5. You are solely responsible for declaring gambling winnings or losses and paying any taxes, duties or fees that apply to you.

3.6. The Company may apply geo-blocking and other jurisdictional controls. The rules for locations in which services are unavailable are described under “Restricted Jurisdictions” below.

4. Opening and Maintaining an Account

4.1. To use the Website’s services, you must create an Account using an email address or telephone number and a password. You may also be required to provide your name, date of birth, telephone number and other requested information.

4.2. All information you provide must be accurate, complete and current. You must promptly update it if it changes. Failure to do so may result in restrictions, rejected Transactions or Termination.

4.3. The Company may request identification documents, photographs, a photograph of you holding an identification document, video verification or other evidence. Your Account may remain suspended until the requested checks are completed and may be terminated if you do not cooperate.

4.4. Each Client may hold only one Account. Any other Account associated with the same Client may be treated as a Duplicate Account and closed immediately.

4.5. By registering, you may consent to receive service communications and, where permitted, promotional messages by email, SMS or other channels. You can opt out of promotional communications by following the available unsubscribe process or by contacting Support. Service and regulatory messages may still be sent where necessary.

4.6. Further information about how we process Personal Data is available in our Privacy Policy.

5. Identity Verification, KYC and AML

5.1. You confirm that you are the legal owner of all funds deposited into your Account. You may be required to provide valid government-issued identification, proof of address, biometric verification, source-of-funds evidence or other documents reasonably required for KYC, AML/CFT, security or regulatory purposes.

5.2. The Company may carry out verification and KYC/AML checks before or after registration, during gameplay, before or after a deposit or withdrawal, and whenever it considers checks necessary. Allowing an Account or Transaction to proceed before verification is complete does not waive the Company’s right to require verification later.

5.3. Withdrawals and other Account functions may be restricted while verification or compliance checks are pending.

5.4. Incomplete, false, inaccurate or misleading information is a material breach of these Terms. The Company may suspend or terminate the Account, decline further services, restrict Transactions, retain or freeze funds where legally required, and report relevant activity to competent authorities.

5.5. If the Company cannot verify that you have reached the Eligible Age, it may terminate your Account. If you were underage when you played:

• the Account will be terminated;
• Transactions and bets made while you were underage may be declared void;
• qualifying deposits made through the Website or an authorised payment provider will be returned where possible;
• winnings obtained while underage will be forfeited, and withdrawn winnings may have to be repaid; and
• if you supplied a false date of birth, spent funds may not be refunded, subject to applicable law.

5.6. PEPs are subject to a risk-based approach and enhanced Due Diligence. This may include additional documents, periodic review and checks relating to the scale of activity, location and source of funds.

5.7. Anonymous, nominal or pseudonymous Accounts are not permitted. Where identification information is missing or inconsistent, the Client must complete Due Diligence before services can continue.

5.8. Failure to complete a requested verification process may result in restrictions, Suspension or Termination in accordance with these Terms and applicable law.

6. Account Security

6.1. You must keep your username, password and other Account credentials confidential and must not disclose them intentionally or accidentally. If you forget your password, use the recovery function provided on the Website.

6.2. You are responsible for activity carried out through your Account and for losses arising from a failure to protect your credentials.

6.3. You must notify the Company as soon as you become aware of unauthorised access or another security breach and must provide supporting evidence when requested. To the extent permitted by law, the Company is not liable for loss caused by another person’s use of your credentials.

7. Games, Bets and Transactions

7.1. Before confirming a bet or Transaction, you must check that all details are correct. You are responsible for the selections and information you submit.

7.2. Withdrawal history is available through the relevant section of your Account.

7.3. The Company may reject a requested Transaction in whole or in part if these Terms have been breached. A Transaction is accepted only when the Company confirms that it has been completed.

7.4. You may ask Support to cancel a bet, but cancellation is not guaranteed and will be permitted only where technically possible and at the Company’s discretion.

7.5. The Website and its services are provided for the Client’s personal entertainment only and must not be used for commercial or unlawful purposes.

8. Deposits and Withdrawals

8.1. You must deposit funds into your Account before placing real-money bets.

8.2. You confirm that all deposited funds belong to you, are not subject to a third-party claim and do not come from unlawful or criminal activity.

8.3. Deposits may be made only from payment accounts, systems or cards registered in your name. Third-party deposits, including deposits from relatives, friends, spouses or partners, are not accepted. A breach may result in forfeiture of winnings and return of relevant funds to their lawful owner, subject to applicable law and compliance requirements.

8.4. If a bank transfer is required to return funds to their lawful owner, the recipient is responsible for applicable bank charges and costs.

8.5. Minimum or maximum deposit and withdrawal amounts may be displayed on the Website and may depend on the payment provider. The Company is not responsible for fees charged by banks, payment providers or other third parties.

8.6. Cash sent to the Company is not accepted. The Company may use third-party payment providers and financial institutions. Their rules may also apply where they do not conflict with these Terms or applicable law.

8.7. Deposits are generally non-refundable because of the nature of the services, except where a refund is required by law or expressly allowed under these Terms. You must not initiate an unjustified chargeback, payment reversal or cancellation and must reimburse unpaid fees and reasonable recovery costs.

8.8. If a payment appears suspicious or fraudulent, including the use of a stolen or lost card, chargeback abuse or payment cancellation, the Company may suspend the Account, reverse payments, void winnings, report the activity to relevant authorities and take lawful recovery action.

8.9. The Company may set off an amount you owe against the available Account balance, including debts arising from cancelled bets, Fraudulent Activity, abuse, collusion, errors or omissions.

8.10. An Account is not a bank account. Funds held in it do not earn interest and are not protected by deposit insurance, bancassurance or a similar banking scheme.

8.11. You authorise the Company and its payment providers to process payments for services you order. You are responsible for applicable taxes, fees and other charges. A Transaction may be refused, reversed or blocked where fraud, chargeback, security or compliance concerns arise.

8.12. You may request a withdrawal if all deposits have been confirmed as successful, none has been reversed or charged back, and all required verification checks have been completed.

8.13. Before requesting a withdrawal, ensure that your profile contains all required information. Where required, funds will be returned through the same payment method used for the deposit.

8.14. Unless different limits are displayed or required by law, the following withdrawal limits apply according to Client status:

8.15. Cryptocurrency withdrawals are limited to USD 1,000,000 per month.

8.16. A USD 2,000 daily limit applies on weekends and public holidays. If a payout exceeds USD 10,000, the Company may divide it into monthly instalments of at least USD 10,000. These limits do not apply to jackpot winnings offered on the Website. No interest is paid on outstanding amounts.

8.17. Withdrawals are processed around the clock and usually take from several minutes to 24 hours after the request is submitted. The Company is not responsible for delays that occur after its team has approved and released the payment to a third-party provider.

8.18. Where funds are transferred through a mobile telephone provider, fraud-control procedures may prevent payment until two to three weeks after the most recent deposit.

8.19. Deposits and withdrawals may be subject to processing fees depending on the selected payment method.

9. Bonuses, Promotions and Client Status

9.1. All bonuses and promotions are subject to these Terms and any additional conditions displayed with the offer. Before activating an offer, review the applicable Terms for Promotions and Bonuses.

First Deposit Bonus

9.2. New Clients may receive a first-deposit bonus equal to 100% of their first qualifying deposit. Bonus funds are provided without charge for use on the Website and are held separately from cash funds.

9.3. The first-deposit bonus is subject to a x35 wagering requirement. It may be wagered only on slot games. Using bonus funds in another type of game may result in cancellation of the bonus funds. An unclaimed first-deposit bonus is cancelled when a withdrawal is requested.

9.4. A Client may activate or decline an available bonus through the Account interface. When a bonus is active:

• the bonus is credited to the bonus balance and remains separate from the cash balance;
• bets are taken from the cash balance first and then from the bonus balance if the cash balance is insufficient;
• winnings are credited to the bonus balance and cannot be withdrawn before the wagering requirement is completed;
• once the wagering requirement is completed, funds linked to the active bonus are transferred to the cash balance and may be withdrawn; and
• requesting a withdrawal cancels active bonuses that have not been fully wagered.

9.5. You may cancel an active bonus at any time. Cancellation permanently removes the funds associated with that bonus.

9.6. Some games may be unavailable while a bonus is active. The restriction will be shown on the relevant game card. The game becomes available again after the bonus is wagered or cancelled.

9.7. Where winnings are generated using bonus funds, the amount payable may not exceed ten times the amount of the awarded bonus.

9.8. A withdrawal request automatically cancels all activated and incompletely wagered bonuses. If the withdrawal request is later rejected, the cancelled bonus balance will not be restored.

9.9. If a Client accepts a bonus and obtains bonus-related winnings exceeding USD 5,000, the Company may limit payment of those winnings to USD 5,000 in any seven-day period.

Deposit Wagering

9.10. Before deposited funds become eligible for withdrawal, the Client must place qualifying bets equal to three times the deposit amount.

Cashback and Other Promotions

9.11. The Company may offer promotions that partly compensate net losses under the specific conditions of the offer. Cashback and rakeback are promotional benefits and are not insurance or a guarantee against losses.

9.12. Cashback may equal 10% of qualifying net losses. Net loss is generally calculated as the difference between qualifying bets and winnings. If winnings exceed qualifying bets, no cashback is due. Cashback is credited automatically on the first day of each month using the following formula:

(all qualifying debits − all qualifying credits) × 10% − cashback previously paid

9.13. Cashback is available only where qualifying bets exceed winnings for the relevant reporting period. The next reporting period begins after the most recent cashback accrual.

9.14. Cashback may be activated or declined through the Account interface. Once activated, it is credited to the bonus balance and is subject to a x5 wagering requirement. Non-activated cashback expires after 14 days.

9.15. Sports bets, including pre-match and live bets, do not count towards cashback unless the relevant promotion expressly states otherwise. Only qualifying casino wagers, such as slots, table games and live casino games, are included.

Free Spins

9.16. A new Client may receive a one-time allocation of free spins immediately after registration. The Company determines the number of spins. They are provided at the minimum bet and do not require a deposit.

9.17. Winnings from free spins are credited to the bonus balance and must be activated in the “Bonuses” section. The full amount is subject to a x20 wagering requirement, which may be completed on eligible slot games using real-money bets. Once fully wagered, the resulting funds become available for withdrawal. If the rules are breached or wagering is incomplete when a withdrawal is requested, the bonus funds are cancelled.

Client Status

9.18. A Client’s status is based on qualifying settled slot and sports bets during the month:

9.19. Status is reviewed on the first day of each month. If the previous month’s qualifying bets are insufficient to maintain the current status, the Client will be moved to the applicable lower status. Only settled bets marked as won or lost are counted, using the amount on which winnings were calculated.

10. Fraud, Collusion and Prohibited Conduct

10.1. The following conduct is prohibited and constitutes a material breach of these Terms:

• disclosing protected Account information to another person;
• using bots, malware, software errors or other automated or abusive methods;
• using stolen or unlawfully obtained payment details;
• money laundering, criminal activity or another unlawful Transaction;
• collusion, attempted collusion or an agreement to collude with another Client;
• using special strategies for unlawful profit or money laundering, including card counting or opposing bets;
• using offensive, threatening, harassing or abusive language or images;
• uploading malicious content, distributing spam or interfering with Website information or functionality;
• hacking, attempting unauthorised access or circumventing security controls;
• copying Website content without written permission;
• selling, transferring or sharing an Account; and
• deliberately losing funds to facilitate a transfer to another Client.

10.2. If the Company reasonably suspects unlawful use, Fraudulent Activity, collusion or abuse, it may suspend access, investigate, void or withhold affected winnings or promotional benefits, reverse payments, terminate related Accounts, recover funds and report the activity to competent authorities.

10.3. The Company will take reasonable measures to detect collusion but, to the extent permitted by law, is not responsible for loss caused by another Client’s fraud, collusion or unlawful activity.

10.4. If you suspect cheating, fraud or collusion, you must promptly contact Support or email [email protected].

10.5. A Client whose Account is investigated must cooperate and provide requested information. Measures taken under this section are subject to applicable law, regulatory obligations and the complaints procedure.

10.6. The Company is not responsible for loss caused by malicious software, viruses, hacking or similar technological material originating outside its reasonable control, except where liability cannot lawfully be excluded.

11. Suspension and Termination

11.1. Suspension is temporary and does not end the contractual relationship. It may be applied while verification, investigation, security or regulatory checks are pending.

11.2. You may request Termination by emailing [email protected] or using the available contact page. You remain responsible for Account activity until the Company confirms closure.

11.3. Fees and amounts validly due may be charged until the Account is closed. On closure, bonuses, loyalty points and non-cash rewards expire and access to the Account ends. Any remaining cash balance will be handled under these Terms, applicable law and compliance requirements.

11.4. The Company may immediately suspend or terminate an Account, username or password where:

• the Company stops providing services generally or to the Client;
• the Account is linked to a deleted, suspended or otherwise restricted Account;
• the Client attempts to hack, collude or interfere with Website software;
• the Account is used for an unlawful purpose;
• the Client accesses services from a jurisdiction where gambling or the Website is prohibited;
• the Client publishes offensive or derogatory material on the Website; or
• another material breach of these Terms occurs.

11.5. Where an Account is linked to a suspended Account, the Company may freeze the associated funds while it investigates. Any balance returned may be reduced by amounts validly owed to the Company.

11.6. The Company may suspend or close an Account that has been inactive for six months or more.

11.7. The Company may terminate these Terms by sending notice to the Client’s registered email or postal address. Except where closure results from fraud, collusion, criminal activity or another material breach, the remaining cash balance will be returned after lawful deductions and required checks.

11.8. If the Company cannot contact the Client, any unclaimed balance will be handled in accordance with applicable law and regulatory requirements.

12. Website Updates, System Failures and Errors

12.1. The Company may update, correct or replace Website content, functions and services as reasonably necessary to maintain or improve the Website.

12.2. The Company will take reasonable steps to correct system failures and game-logic errors as soon as possible. It is not responsible for failures caused by the Client’s equipment, another Client’s equipment or an internet service provider, except where liability cannot lawfully be excluded.

12.3. If a bet is accepted or winnings are credited because of an error, the Company may cancel or limit the affected bet or winnings.

12.4. Funds credited in error must not be used. Bets and winnings generated from those funds may be cancelled. If an erroneous amount has already been withdrawn, it must be returned promptly upon request.

12.5. The Client must report any obvious error and must not attempt to exploit it.

13. Warranties and Limitation of Liability

13.1. You use the Website at your own discretion and accept the ordinary risk of losing money when gambling.

13.2. The Website is provided in accordance with these Terms. To the fullest extent permitted by law, the Company excludes implied warranties and representations not expressly stated in these Terms. Further information about applicable assurances and limitations is available on the Guarantees page.

13.3. To the fullest extent permitted by law, the Company and its agents, employees, partners, suppliers, distributors, licensees, affiliates and managers are not liable for indirect, unforeseeable or consequential loss, loss of data or income, reputational damage, or loss caused by the interception or misuse of information transmitted over the internet.

13.4. The Company is not responsible for the content or operation of third-party websites linked from the Website.

13.5. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

14. Breach and Indemnity

14.1. To the extent permitted by law, you are responsible for reasonable claims, costs and expenses arising from your breach of these Terms.

14.2. You agree to indemnify the Company, its partners and their officers, managers and employees against liabilities and reasonable legal costs resulting from:

• your breach of these Terms;
• your unlawful conduct or infringement of another person’s rights;
• access to the Website by another person using your credentials, with or without your permission; or
• the collection of winnings obtained through such access or conduct.

14.3. Following a breach, the Company may require you to stop the relevant activity, suspend or terminate the Account, and withhold winnings or bonuses obtained as a result of a material breach.

15. Intellectual Property

15.1. Website content is protected by copyright and other intellectual-property laws. It is owned by the Company or used under licence from a third party.

15.2. You may download or print Website materials only for personal, non-commercial use where the Website permits it.

15.3. Use of the Website does not transfer any trademark, copyright, know-how or other intellectual-property right to you. You must not reproduce or use trade names, trademarks, logos or other protected material without prior permission.

16. Personal Data and Cookies

16.1. The Company processes Personal Data in accordance with these Terms, applicable law and the Privacy Policy.

16.2. Personal Data collected may include a Client’s name, date of birth, contact details, identification documents, photographs, proof of address, location, IP address, browser settings, source-of-funds evidence, payment information and Transaction data. Further information may be requested during verification.

16.3. Personal Data may be used to verify identity, provide services, process Transactions, support Clients, prevent fraud, meet AML/KYC and other legal obligations, protect legitimate interests and improve services.

16.4. Where necessary, Personal Data may be shared with identity-verification providers, payment processors, financial institutions, fraud-prevention and compliance providers, regulators, law-enforcement bodies and other recipients described in the Privacy Policy.

16.5. The Company uses appropriate safeguards, which may include encryption, firewalls and access controls. Access is limited to authorised persons and service providers with a legitimate need to process the information.

16.6. Communications with the Company, including emails, may be retained to maintain accurate records and comply with legal obligations.

16.7. Personal Data is retained for as long as necessary for the purposes for which it was collected and while contractual, legal, regulatory or legitimate-interest grounds apply. Unless a longer period is required, relevant data may be retained for at least five years after Termination.

16.8. Privacy questions and rights requests may be submitted to [email protected] or through the contact page.

16.9. The Website uses Cookies for authentication, preferences, analytics and service improvement. You can control or delete Cookies using your browser settings, although disabling them may prevent some features from working correctly.

17. Requests, Complaints and Dispute Resolution

Requests and Enquiries

17.1. Questions about the Website, games, bonuses, limits, verification, deposits, withdrawals, technical issues or routine Account actions may be submitted to [email protected] or through another support channel displayed on the Website.

17.2. A Request is handled through normal customer service and is not a Complaint unless you allege a breach, dispute a decision or request a formal remedy.

Complaints

17.3. A Complaint must explain what happened, why you believe the Company acted incorrectly or breached an obligation, and what remedy you are seeking. Include relevant Account identifiers, dates, Transaction references and supporting information.

17.4. Complaints must be submitted using the complaint form. If technical problems prevent you from accessing or submitting the form, email [email protected] to request another submission method.

17.5. The Company will acknowledge a Complaint and explain the handling process within one week of receipt. A final response will normally be provided within four weeks. Where additional investigation is necessary, this period may be extended once by up to four further weeks, with written notice and reasons for the extension.

17.6. A Complaint must be submitted within six months after the relevant bet was settled or the incident occurred, as applicable. For peer-to-peer or ante-post betting, the period begins after the bet is settled or the relevant event concludes.

17.7. Server records and logs may be used as initial evidence of relevant events, subject to the complaints procedure and applicable law.

Alternative Dispute Resolution

17.8. If you remain dissatisfied after receiving the Company’s final response, you may refer the dispute free of charge to an independent ADR provider certified by the Curaçao Gaming Authority, in accordance with applicable law and CGA guidelines.

17.9. VAVADA recognises the Centre for Alternative Dispute Resolution (CADRE), Certificate No. CGA/ADR/2025/001, as its ADR provider. The applicable procedure and forms are available through the linked ADR page.

17.10. Regulatory questions may be directed to the Curaçao Gaming Authority using its current official contact channels, including [email protected] where applicable.

18. Force Majeure and General Legal Provisions

Force Majeure

18.1. The Company is not responsible for a failure or delay caused by circumstances beyond its reasonable control, including war, acts of God, civil unrest, data-network failure, strikes, hacking or distributed-denial-of-service attacks.

18.2. Obligations affected by a force-majeure event may be suspended and the relevant performance period may be extended for as long as the event continues. The Company will take reasonable steps to reduce the effect of the event and resume performance when possible.

No Waiver

18.3. A delay or failure by the Company to enforce a right or remedy does not waive that right or remedy and does not release the Client from an obligation.

18.4. A waiver is effective only if it is made formally and communicated in writing by an authorised representative.

Severability

18.5. If any provision is held to be invalid, illegal or unenforceable, it will be removed or limited only to the extent necessary. The remaining provisions will continue in force. Where lawful, the affected provision will be interpreted or replaced in a way that most closely reflects its original purpose.

Third-Party Links

18.6. The Website may link to third-party websites that are not controlled by the Company. Such links are provided for information only. The Company does not endorse and is not responsible for third-party content, advertising, sponsorship, actions or omissions. You follow third-party links at your own risk.

Governing Law and Jurisdiction

18.7. These Terms are governed by the laws of Curaçao. Disputes must first follow the complaints and dispute-resolution process set out above and may then be referred, where applicable, to ADR or the competent courts of Curaçao.

18.8. Personal Data is processed in accordance with applicable Curaçao data-protection law, including the National Ordinance on the Protection of Personal Data, together with other applicable requirements.

Language and Interpretation

18.9. The original version of these Terms is in English. If a translated version conflicts with the English version, the English version prevails to the extent permitted by applicable law.

19. Restricted Jurisdictions

19.1. You must not register, deposit, access an Account or play while located in a jurisdiction where the Company does not offer services.

19.2. Restricted Jurisdictions may include territories subject to sanctions or restrictive measures imposed by the United Nations, European Union or United States, including OFAC measures; jurisdictions on applicable FATF high-risk or increased-monitoring lists; and any other location restricted by the Company for legal, regulatory, compliance, risk or commercial reasons.

19.3. The applicable restrictions may be updated from time to time. You must not use a VPN, proxy, false location information or another method to conceal your location or circumvent a restriction.

20. Responsible Gaming

20.1. This section summarises the main responsible-gaming rules. Additional information is available in the Responsible Gaming Policy.

20.2. Gambling is intended for entertainment and always carries a risk of losing money. The Company promotes a safe, fair and transparent environment and provides tools intended to help Clients remain in control.

20.3. Persons under the Eligible Age may not gamble. The Company uses age-verification measures and encourages parents and guardians to use parental-control tools.

20.4. Clients should:

• set a budget and never gamble more than they can afford to lose;
• take regular breaks;
• avoid gambling while under the influence of alcohol or drugs;
• avoid gambling to escape problems or relieve stress;
• never chase losses; and
• use available deposit, session and other limits.

20.5. Warning signs of gambling-related harm may include:

• spending more time or money than intended;
• chasing previous losses;
• feeling anxious or irritable when unable to gamble;
• concealing or lying about gambling;
• borrowing money to continue gambling; or
• neglecting work, family or personal responsibilities.

20.6. If you recognise these signs in yourself or another person, seek professional assistance. Independent support is available from organisations includingGamCare, Gamblers Anonymous and Gambling Therapy.

Self-Exclusion

20.7. A Client who is concerned about their gambling may request self-exclusion by contacting Support. During the selected self-exclusion period, the Client will be unable to use the Account.

20.8. Self-exclusion from another operator does not automatically apply to the Company. A Client must request exclusion separately from each platform they wish to stop using.

20.9. During an active self-exclusion period, you must not register, access or use a new or Duplicate Account.

20.10. Attempting to circumvent self-exclusion is a material breach. Circumvention includes using false, altered or concealed identity information; disguising payment instruments; using methods that prevent payer identification; or concealing location through a VPN, proxy or similar tool.

20.11. Where the Company reasonably believes that a Client has attempted to circumvent self-exclusion, it may:

• close all related Accounts and permanently restrict access;
• block gambling Transactions;
• remove bonuses, promotions or rewards associated with the Accounts; and
• suspend withdrawals while verification and compliance checks are completed.

20.12. Remaining balances, deposits and any refunds in these circumstances will be handled in accordance with applicable law, responsible-gaming obligations and AML/CFT requirements.

20.13. To the extent permitted by law, the Company does not compensate indirect, consequential or non-contractual loss arising from a Client’s intentional circumvention of self-exclusion controls.

Protective Measures

20.14. If the Company identifies signs of gambling-related harm, it may contact the Client and, where appropriate or legally required, apply safeguards.

20.15. Where there are reasonable grounds to believe that a Client is experiencing gambling-related harm, the Company may limit deposits, restrict participation in bonuses or promotions, suspend access, apply temporary or permanent closure, or take another measure permitted or required by the Responsible Gaming Policy and applicable law.

20.16. Protective measures may be applied without prior notice where immediate action is reasonably necessary. Nothing in this section limits a responsibility that the Company must fulfil under applicable law or regulatory requirements.

20.17. For responsible-gaming questions or assistance, review the Responsible Gaming Policy or contact Support.

21. Additional Compliance Rules

21.1. The Company applies AML/CFT and Due Diligence procedures in response to changing legal and regulatory requirements. Clients must cooperate with those procedures and provide information requested for identification, verification, monitoring and record-keeping.

21.2. Anonymous, nominal and pseudonymous Accounts are prohibited. An Account containing inconsistent or mismatched identity information may be restricted until the Client’s identity and good faith have been established.

21.3. You must not use a payment card or another payment method to gamble where doing so is unlawful. The cardholder is responsible for understanding the online-gambling laws applicable in their country of residence.

21.4. Use of the Website by anyone below the Eligible Age is strictly prohibited.

Vavada Casino Online ➔ Terms and Conditions